So my friend Manabu informs me that: "That's funny that Japanese word "dorobo" means Thief . And Drobo for a Japanese person sounds exactly that."
Which I find to be high comedy and appropriate all at the same time.
So I outputted the Drobo's own diagnostic information to email to them to get some feedback as to what is happening and they ENCRYPTED the diagnostic. That's some shady business practices there.
I suggest you think long and hard about having all your data saved in a proprietary format that only Drobo can access. And now I see that diagnostic info is encrypted as well. Why?